Booking Policy

We are excited to have you as a Kaiser Vacation Rentals guest. We want you to have the best possible experience so encourage you to review our booking policies. We are here for you if you have any questions or need clarification. This rental agreement is made by and between Kaiser Vacation Rentals Inc and the guest named on the booking confirmation. By making a reservation with Kaiser Vacation Rentals Inc, the guest acknowledges and agrees to all the following terms and conditions and policies.

Cancellations

Cancellations and changes must be made prior to the final payment to be eligible for refund or transfer of funds, less a $50 cancellation fee and a 3% credit card fee on payments that have already been processed. Final payment is due 30 days prior to your arrival date when booking homes with three (3) bedrooms or less; 60 days prior to your arrival date on certain homes with four (4) bedrooms or more. The reservation processing fee is separate and is non-refundable on all bookings.

ALL RENTAL HOMES ARE NON-SMOKING.

Beach Home Rentals

Many of our homes require minimum length stays. During the summer season most require a 7-night minimum and only rent Saturday to Saturday.

Winter monthly rentals are available.

Occupancy

Occupancy is limited to the actual sleeping capacity shown in the property description including children. For your comfort, bunk beds and sofa beds are not recommended for adults.

Events

Weddings and Events are allowed at select properties. Additional fees apply. Contact our Reservations Department to inquire about fees and availability. Events are not allowed without prior approval from Kaiser Vacation Rentals.

Minimum Age Requirement

NO property will be rented to persons under the age of 25. The renter must closely and personally supervise all occupants of a property under the age of 25 years of age. Any reservation obtained under false pretenses may be subject to loss of rent and/or eviction.

Check-in/Check-out Times

You will NOT be allowed to check-in until we receive your signed rental agreement. Check in time begins at 4:00p.m. If your property is ready for occupancy earlier than 4:00 p.m. we will notify you through Guest Connect so you may check-in early. During peak times properties may take longer to prepare and check-in time may be delayed. FAILURE TO SIGN AND RETURN THE RENTAL AGREEMENT WILL RESULT IN FORFEITURE OF ALL ADVANCE DEPOSITS AND CANCELLATION OF YOUR RESERVATION.

Check-out time is at 10:00 a.m. Departure from the premises is required by or before the specified checkout time.

Departure Instructions

Please make sure the kitchen is left with dishes clean or in the dishwasher and all trash removed. At beach houses, you are responsible for removal of any items you left on the grounds around the property. Complete the property check-out in guest connect.

Furnishings

All of our properties are privately owned and their décor and furnishings reflect the owner’s personal taste. You may view our properties at www.kaiservacations.com. In all of our properties, you will be provided with bed linens, essential kitchen items, start-up supply of soap and paper products, and bath towels. Don’t forget to bring your beach towels.

We want your stay to be relaxing and enjoyable, so we make every effort to maintain our vacation properties in their best possible condition. We will handle any necessary repairs during your stay as quickly as possible; our maintenance staff is available after hours for emergency repairs.

Rates, descriptions (including bed sizes), furnishings, amenities (including pools, hot tubs, etc.) and availability are subject to change WITHOUT NOTICE. No refunds will be issued for changes made by individual property owners or unavailable amenities.

Substitution

While it is uncommon, occasionally a property may become unavailable. Substitution of comparable properties may be made without notice or liability, should the property you reserved become unavailable for rent. You may choose a comparable available property at the published rate or receive a refund.

Accidents and Damages

Accommodations and amenities are provided for your enjoyment. By using these facilities, you assume responsibility and liability for your actions. Neither the property owner, Kaiser Vacation Rentals Inc, nor the Owner’s Association assume any liability for accidents or injuries.

By renting a property you are assuming all risk of liability for any damage done to person or property, agents, employees, or visitors occasioned by the present or future condition of the premises. In the event that damages occur during your occupancy, you agree to authorize Kaiser Vacation Rentals Inc to charge the cost of such damages to the credit card guaranteeing payment. You also agree to be responsible for and reimburse the property owner for any applicable costs and attorney’s fees incurred for collection of damages. Neither Kaiser Vacation Rentals Inc nor the owner will be responsible for accidents or injury to guest or loss of money or valuables of any kind.

Property may not be used for any unlawful purpose.

Pool Equipment

Additionally, pool filters, heaters, and other equipment are not to be accessed or modified by the guest under any circumstances. This specifically includes, but is not limited to, modification of pool heater temperature, which, if such device is available at the rental home and has been specifically included as part of the rental, is to run at the pre-set temperature, generally, 82 degrees, which is the midpoint for recommended pool temperature ranges. These are pools, not large hot tubs. Tampering is subject to all damage terms and conditions with a minimum fee of $500 for violations, in addition to any actual expenses incurred, and will result in loss of use and is considered breach of contract.

Internet/Cable/Phone/EV Charging Stations

Some properties provide internet, cable, phone service, and/or EV charging stations. If provided, internet, cable, phone service, and EV charging stations are not guaranteed. Kaiser Vacation Rentals will make every effort to have service restored but does not provide rate adjustments or refunds based on service disruptions.

Construction

Our area is experiencing rapid growth. The property you reserve may be adjacent or near construction areas. We regret any inconvenience this may cause but cannot control these situations. Even if there is no construction at the time of booking situations continue to change. Refunds will not be issued due to ongoing construction.

Sales

If a property is listed for sale there may be an agent requesting to show the property to a prospective buyer. We will make every effort to schedule to show the property at a time convenient to you.

Confirmation

You will receive a confirmation letter after we receive your advance payment. Please contact us immediately if you find a discrepancy, otherwise, it will be assumed correct. Please verify:

· Arrival and Departure Dates

· Reserved Accommodation

· Rental amount due

· Occupancy

Payment Information

The reservation processing fee and advance rent payment equal to 20% of the gross rent plus tax is required at the time of booking. To avoid cancellation, final payment is due 30 days prior to your arrival date when booking homes with three (3) bedrooms or less; 60 days prior to your arrival date on certain homes with four (4) bedrooms or greater. If your arrival is within those days the full amount of the reservation is due at the time of booking. Otherwise, the credit card on record will be charged for the final balance on the due date unless you contact us prior to that date to change your payment method.

We accept Visa, Mastercard, American Express, Discover, Cashier’s checks, and travelers’ checks. You may mail a check for the balance payable to Kaiser Vacation Rentals Inc, PO Box 5092, Gulf Shores, AL 36547.

A non-refundable processing fee is charged on all reservations. This fee and the advance rent payment are due at the time of making the reservation to avoid cancellation.

There is a hospitality fee that covers housekeeping and amenities. This fee varies based on the size of the property and the number and size of beds.

Lodging tax varies according to the property location.

Guests are responsible for payment of all nights reserved, regardless of actual arrival and departure date. There are no refunds for early departure.

Payment Authorization:

I agree that this credit card authorization and any other payment methods may be electronically signed. I agree that the electronic signatures appearing on this credit card authorization or other payment forms are the same as handwritten signatures for the purpose of validity, enforceability, and admissibility.

Permission is hereby granted to Kaiser Vacation Rentals, Inc. to process the credit card(s) provided during the online booking at www.kaiservacations.com or over the phone. If the credit card was provided through another channel, such as VRBO, I authorize Kaiser Vacation Rentals to send an invoice for my initial and final payment. Please note that VRBO and many other online advertisers do not provide us with your payment information. Book directly at www.kaiservacations.com to get the best rate.

I agree that this credit card authorization cannot be revoked and will not terminate until 45 days after leased premises are vacated. I agree that Kaiser Vacation Rentals Inc may process additional charges including but not limited to:

· Damages beyond normal wear and tear

· Excessive Cleaning

· Violations of the reservation agreement

· Unauthorized charges on any of the property owner’s accounts

Cancellations

Travel Protection Insurance

Kaiser Vacation Rentals has partnered with Red Sky Travel Insurance to provide Sun Trip Preserver® coverage for our guests. Sun Trip Preserver provides cancellation and interruption services as well as emergency assistance and travel services. Protect yourself in the event of hurricane evacuations and family emergencies such as illness or death in the family. The travel insurance is optional, and the cost is 6.95% of your total reservation stay. Lock your policy in early, for the most coverage, it is strongly recommended you purchase with your first booking deposit. Premium is non-refundable after 14 days of purchase.

To learn more about Sun Trip Preserver or to file a claim, please visit: https://www.trippreserver.com/products/sun-trip-preserver/

Parking

Parking space varies based on the property you select. Ask our guest service professionals for details. Motor home/travel trailer hook-up is not allowed.

Pets

We love our pets too! But pets are not allowed in any of our properties. A pet of any evidence of a pet found on the premises is cause for eviction and forfeiture of rent.

Items Left Behind

Although we are not responsible for items left behind, we will attempt to locate and return them to you. Any unclaimed items will be donated to charity or discarded. Please go to the link below to report your lost item.

https://www.ileftmystuff.com/

Reservations Security Policy

For security, the name on the reservation must match the name on the credit card used for payment, and a government-issued ID is required from the reservation holder. The email address on file must also match the one associated with the reservation holder’s banking institution. If other attendees wish to make additional payments, each must complete an additional payment request and provide a matching government-issued ID. All personal data and payment information will be securely stored and accessible only to authorized personnel. Compliance with this policy is required to confirm and maintain the reservation.

This is a vacation rental agreement subject to the provisions of Section 11-100 of the Code of Ordinances of the City of Gulf Shores and Section 54-22 of the Code of Ordinances of the City of Orange Beach. Guest expressly acknowledges and accepts the right of owner or owner’s authorized agent to remove or cause the removal of Guest and Guest’s invitees and permittees from the premises for any of the reasons enumerated, and in the manner provided, in Section 11-100 or Section 54-22 respectively.